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9781118982778 English 1118982770 The premise of this book is that knowledge work - knowledge sharing and creating - takes place all the time, every day, routinely and pervasively in people's talk and text, or discourse. Organizations are viewed as social entities where discourse cuts across all boundaries, cultures, disciplines, and actions. The author approaches discourse as the core of knowledge work, and the site to which knowledge management practice should be focused. The book uses real-life case studies to show how the analysis of discourse can reveal 'knowledge games'. From this methodological perspective, discourse is shown to be constructive and action-oriented: people accomplish functional, consequential actions with their talk. Analysis of discourse reveals knowledge work in practice as psychological phenomena with function and effect, and steeped in context. The aim is to enable and support practitioners and leaders in the development and implementation of more effective strategies and practices in leveraging knowledge in their organizations., This book provides a practical approach to harnessing knowledge in organizations. Its focus is on knowledge sharing, tacit knowing, and a view of knowledge as an accomplishment in social interaction. The aim of this book is to explore and show how the phenomena of trust, risk and identity, as contexts constructed by speakers themselves, influence and mediate knowledge sharing in organizational encounters. The research particularly reveals how tacit knowledge (knowing), affects the scope and directions of everyday conversation. The first part of the book presents a comprehensive critical appraisal and analysis of the field of organizational knowledge management, followed by an introduction to the theory and methodology of discourse analysis, and a view of tacit knowing drawn from studies in implicit learning. The second part reports the detailed analysis and findings of original field research, investigating how participants in regular organizational meetings, including a discussion forum, manage the business of sharing knowledge. From the perspective of the research methodology, drawing on Discursive Psychology, knowledge is approached as an accomplishment in social interaction, with talk and text shown to be constructive, functional and action-oriented. Presents a rigorous, evidence-based approach to Knowledge Management using original research Approaches discourse as the location of knowledge work, and the site to which knowledge management practice should be focused Positions the actions of knowledge work in everyday talk and text, thus giving practitioners a ready toolset to improve their strategies, practices and understanding of knowledge within organizations "Knowledge and Discourse Matters: Relocating Knowledge Management's Sphere of Interest onto Language" is a great reference for organizational leaders, knowledge managers, and human resource managers. Dr. Lesley Crane is an independent consultant specializing in knowledge management, and technology supported learning for adults (e-learning). Much of her consultancy work involves providing strategic advice and research on the effective use of e-content, e-tools and the use of new technologies in the delivery of teaching and learning. Prior to working as a consultant, Lesley was Managing Director of her own SME business specializing in creative e-learning design and development for public and private sector organizations.
9781118982778 English 1118982770 The premise of this book is that knowledge work - knowledge sharing and creating - takes place all the time, every day, routinely and pervasively in people's talk and text, or discourse. Organizations are viewed as social entities where discourse cuts across all boundaries, cultures, disciplines, and actions. The author approaches discourse as the core of knowledge work, and the site to which knowledge management practice should be focused. The book uses real-life case studies to show how the analysis of discourse can reveal 'knowledge games'. From this methodological perspective, discourse is shown to be constructive and action-oriented: people accomplish functional, consequential actions with their talk. Analysis of discourse reveals knowledge work in practice as psychological phenomena with function and effect, and steeped in context. The aim is to enable and support practitioners and leaders in the development and implementation of more effective strategies and practices in leveraging knowledge in their organizations., This book provides a practical approach to harnessing knowledge in organizations. Its focus is on knowledge sharing, tacit knowing, and a view of knowledge as an accomplishment in social interaction. The aim of this book is to explore and show how the phenomena of trust, risk and identity, as contexts constructed by speakers themselves, influence and mediate knowledge sharing in organizational encounters. The research particularly reveals how tacit knowledge (knowing), affects the scope and directions of everyday conversation. The first part of the book presents a comprehensive critical appraisal and analysis of the field of organizational knowledge management, followed by an introduction to the theory and methodology of discourse analysis, and a view of tacit knowing drawn from studies in implicit learning. The second part reports the detailed analysis and findings of original field research, investigating how participants in regular organizational meetings, including a discussion forum, manage the business of sharing knowledge. From the perspective of the research methodology, drawing on Discursive Psychology, knowledge is approached as an accomplishment in social interaction, with talk and text shown to be constructive, functional and action-oriented. Presents a rigorous, evidence-based approach to Knowledge Management using original research Approaches discourse as the location of knowledge work, and the site to which knowledge management practice should be focused Positions the actions of knowledge work in everyday talk and text, thus giving practitioners a ready toolset to improve their strategies, practices and understanding of knowledge within organizations "Knowledge and Discourse Matters: Relocating Knowledge Management's Sphere of Interest onto Language" is a great reference for organizational leaders, knowledge managers, and human resource managers. Dr. Lesley Crane is an independent consultant specializing in knowledge management, and technology supported learning for adults (e-learning). Much of her consultancy work involves providing strategic advice and research on the effective use of e-content, e-tools and the use of new technologies in the delivery of teaching and learning. Prior to working as a consultant, Lesley was Managing Director of her own SME business specializing in creative e-learning design and development for public and private sector organizations.